Responsible Gaming
Gambling Should Be Entertainment
At Lasera, we believe online pokies and casino games should be enjoyed as a form of entertainment only. Gambling is never a way to make money or solve financial problems. Please gamble responsibly and within your means.
If you find yourself struggling to control your gambling, support is available and completely confidential.
Age Verification
You must be at least 18 years of age to use Lasera.com.au and participate in online gambling in Australia. We take age verification seriously and comply with all local laws and regulations.
If you are under 18, or if you believe someone underage is accessing gambling services, please contact our support team immediately.
Warning Signs of Problem Gambling
Please be aware of these warning signs, which may indicate a gambling problem:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activity or lying about the amount you gamble
- Spending more money or time gambling than you intended
- Neglecting family, work, or personal responsibilities due to gambling
- Borrowing money to gamble or pay gambling debts
- Feeling anxious, irritable, or depressed when not gambling
- Being unable to cut down or stop gambling despite trying
- Using gambling as an escape from stress, anxiety, or other problems
- Experiencing relationship conflicts because of your gambling
- Having financial difficulties related to gambling losses
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Player Protection
Lasera provides tools to help you manage your gambling responsibly:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account
- Loss Limits: Establish maximum amounts you're willing to lose within a set timeframe
- Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've spent
- Session Time Limits: Automatically end your gaming session after a set period of time
- Self-Exclusion: Temporarily or permanently exclude yourself from your Lasera account and all affiliated sites
- Account Cooling-Off Period: Request a break from gambling for a specified period
To access these tools, log in to your account or contact our customer support team at [email protected].
Support Organizations & Helplines
If you need help, these organisations provide free, confidential support:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Free counselling, information, and support for problem gambling
International Support
- United Kingdom - GamCare
Website: www.gamcare.org.uk
Free counselling and support services - United Kingdom - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme - Canada - Responsible Gambling Council
Website: www.responsiblegambling.org
Information and resources for problem gambling - United States - National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7) - Germany - Bundeszentrale für gesundheitliche Aufklärung
Website: www.bzga.de
Information and prevention resources
If You're Struggling, Help Is Available
If you or someone you know is experiencing problems with gambling, please don't hesitate to reach out for help. Seeking support is a sign of strength, not weakness. The organisations listed above are experienced, confidential, and free to use.
Remember: You are never alone, and help is always available.
For immediate assistance in Australia, call the Gambling Help Online helpline on 1800 858 858 or visit www.gamblinghelponline.org.au
Our Commitment
Lasera.com.au is committed to promoting responsible gambling. We actively support problem gambling prevention and treatment initiatives in Australia. If you have concerns about your gambling or the gambling of others, we encourage you to use the resources and support services listed above.